FAQ's

How can I pay for my order?

Payment options are MasterCard, Visa, or Visa Debit. 

How much is shipping?

Shipping costs a flat rate of $20 for all orders from the United States. Free shipping across Canada. 

I am a purchasing a gift. Can I have my order shipped directly to someone else?

Yes, you can place an order and have it shipped to someone else. If you don't want the invoice included in the shipment, let us know in the section marked “Special Instructions for Seller”. We will ship only the order to the recipient and e-mail you a copy of the invoice for your records.

My order was successful, but why haven’t I received a tracking / confirmation e-mail yet?

You’ll receive an e-mail receipt of your order. All shipments within Canada will have a tracking number and we can send it to you upon request.

Why was my order cancelled?

Certain orders may be rejected before acceptance or cancelled after acceptance. Some reasons include incorrect shipping information (please double check the address you entered), incorrect billing information (it needs to match exactly what your bank has on file), inaccurate product pricing, and limited quantities available for sale or sold.

I changed my mind, can I get a refund or make an exchange?

We do not accept returns for refunds, credits or exchanges. All sales are final. Please ensure you have checked your order carefully before finalizing your purchase.  

When will my order arrive?

Standard orders will be verified and processed within 5 business days. Please allow an additional 2 – 3 business days for delivery. All items are shipped through Canada Post with a tracking number and can be provided upon request. 

Something I wanted to order is out of stock, will you make any more?

We’re always coming up with new ideas to keep things fresh so most of our designs and color combos are a one-time, limited edition opportunity. Some of our classic items will pop up from time to time, but generally, if we’re out of stock, we’re sold out – so get them while you can! Follow us on Facebook and Instagram for sneak peeks into new releases.